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Frequently Asked Questions (FAQs)
updated 04.23.07
About the STARTREK.COM Web site
About
Star Trek
Shows and Movies
About Membership
About the
Star Trek
universe
About Community
About Products
About Message Boards
About Paramount
About the STARTREK.COM Web site
• Why don't I see the navigation bar at the top of the page?
Answer
• Why do I get an error message when I try to join (or log in or enter a contest)?
Answer
• How do I get TV schedule information for
Star Trek
shows?
Answer
• I am logged in, so why don't I see the TV schedule information?
Answer
• The text on the site is too small for me. How can I make it larger?
Answer
• Why are contests on STARTREK.COM only available to residents of the U.S.?
Answer
• How do I use a different Web browser with AOL?
Answer
• Why do I need the Macromedia Flash Player to view STARTREK.COM?
Answer
• Why doesn't the Word Search game work for me?
Answer
• Can I use
Star Trek
characters, ships and sounds from STARTREK.COM on my personal/fan Web site?
Answer
• Can I link to STARTREK.COM from my Web site?
Answer
• Can I link to STARTREK.COM news stories from my Web site?
Answer
• Does STARTREK.COM provide an RSS feed?
Answer
• Is
Star Trek
News on STARTREK.COM related to the official
Star Trek
magazines?
Answer
About Membership
• Why do I get an error message when I try to join (or log in or enter a contest)?
Answer
• What information is required to join STARTREK.COM?
Answer
• I joined, but I did not get the e-mail to activate my membership. Why not?
Answer
• What is the difference between "My Membership" and "Fan Profile?"
Answer
• How does "Remember me on this computer" work?
Answer
• How do I create or edit "My Membership" information or "Fan Profile?"
Answer
• Why didn't you send me my password?
Answer
• How do I sign up to get the e-mail Newsletter?
Answer
• Why didn't you send me the Newsletter?
Answer
• How do I unsubscribe from the Newsletter?
Answer
• How do I change my e-mail address?
Answer
• How do I change my username?
Answer
• How do I use a different Web browser with AOL?
Answer
About Community
• Can STARTREK.COM tell me when the next
Star Trek
convention will take place?
Answer
• Is there a chat room on this site?
Answer
• Are there scheduled SIMs (simulations, or role playing)?
Answer
• How does a Special Event Chat work?
Answer
• I submitted several questions in the last special event chat, but they were never answered. Why does this happen?
Answer
• Why are some questions asked by the Host?
Answer
• Why can't I register or log in to the site or enter a contest?
Answer
About Message Boards
• How do I participate in a Message Board?
Answer
• Are there guidelines for posting in the Message Boards?
Answer
• Why was my topic (or reply) deleted?
Answer
• How can I select an "avatar" to appear in my posts on the Message Boards?
Answer
• What do I do if I find a post that is offensive?
Answer
• Am I allowed to post rumors or spoilers on the Message Boards?
Answer
• I have a story idea for a
Star Trek: Enterprise
episode. Can I post it on the Message Board?
Answer
• What time is displayed on the Message Boards?
Answer
• What do I do if someone is harassing me on the Message Boards?
Answer
• How do I send and receive Private Messages?
Answer
• How do I block Private Messages from another Message Board user?
Answer
About Shows/Movies
• Can I use Star Trek photos, video clips or music in my magazine or video presentation?
Answer
• Who sings the
Star Trek: Enterprise
theme song and where can I buy it?
Answer
• Why is
Star Trek: Enterprise
shown in a letterboxed format?
Answer
• How long does it take to make an episode of a Star Trek show?
Answer
• Can I write to the
Star Trek
actors? If so, how?
Answer
• Will there be another
Star Trek
movie?
Answer
• How do I submit a
Star Trek
script to Paramount for consideration?
Answer
• How would I get to be an extra for an upcoming
Star Trek
movie or TV show?
Answer
About the
Star Trek
Universe
• How are stardates calculated and is there a way I can convert today's date into a stardate?
Answer
• What does the registry prefix "NCC" mean?
Answer
• Why do the aliens on
Star Trek
look so human?
Answer
• What is considered
Star Trek
"canon"?
Answer
• How do the
Star Trek
novels and comic books fit into the
Star Trek
universe?
Answer
About
Star Trek
Products
• What is happening with the
Star Trek Communicator
magazine?
Answer
• My DVD set is missing a disc. What can I do?
Answer
• Who sings the
Star Trek: Enterprise
theme song and where can I buy it?
Answer
• How do I contact customer support for The Official Star Trek Fan Club?
Answer
• Where can I find
Star Trek
episodes and movies for sale on DVD and VHS? Are they available?
Answer
• Why does the
Star Trek: Voyager
Season 1 DVD box set have only 16 episodes?
Answer
• Why didn't my
Star Trek
movie DVD have a chapter listing page inside the box?
Answer
• What has happened to Star Trek: The Magazine?
Answer
• I have some
Star Trek
merchandise that I would like to sell, but I don't know how much it is worth. How do I find out?
Answer
• I would like to write a
Star Trek
novel. How do I submit a manuscript?
Answer
• Where can I find the official rules of the games I see on
Star Trek
, like Three-dimensional chess, Parrises squares, Velocity, Dabo, etc.?
Answer
• Where can I get blueprints and technical information on all the ships from the various
Star Trek
shows?
Answer
• Where can I get a Klingon Bat'leth?
Answer
• Are the soundtracks to the
Star Trek
movies and TV series available?
Answer
About Paramount
• Where is Paramount Pictures?
Answer
• Is there a Paramount Pictures tour?
Answer
• Are there tours of the
Star Trek
sets?
Answer
• Are there any
Star Trek
theme parks, hotels or restaurants?
Answer
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