"
I tried to join STARTREK.COM, but after I filled out the form I got an error."
"When I tried to log in, I got an error."
"When I try to join, the site tells me there is already a membership with my e-mail address."
"I asked to be sent my password, but the site told me that my e-mail address didn't exist."
"I tried to enter the contest, but it said I had to log in. When I tried to log in, it wouldn't let me."
If any of these sound familiar, please try the following steps:
- Do not use the AOL Web browser. Try a different browser, perhaps Internet Explorer or Safari. (For more information, click here)
- Make sure you are using the latest version of your Web browser.
- Make sure your browser allows cookies.
- Check your security settings. If your settings are "High" you may not be able to log in or enter contests.
- If you have EarthLink Accelerator turned on, try turning it off when you register or log in.
- Make sure you have properly entered all the required information in the registration form. Required items have a bold label.
If you have tried all these steps and still have problems, please write to us at tech@startrek.com. Be sure to tell us the operating system and browser versions you are using, the exact steps you were trying, and the problem you encountered.
