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Home :: Help / FAQ :: FAQ :: Why didn't you send me my password?




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08.22.2003
Why didn't you send me my password?

If you requested that STARTREK.COM e-mail your password to you, but never received it, the e-mail was probably blocked somehow.

Perhaps your Internet Service Provider has blocked e-mail from the startrek.com domain. Please contact your ISP and ask them to allow e-mail from startrek.com; after all, we don't send you anything that you didn't ask for.

Perhaps you have some sort of "spam blocking" software installed. If so, please configure it to allow e-mail from startrek.com to get through. Password e-mails come from the address registration @ mail.startrek.com.

You can request your password again here.

If you have done all of this and still don't see an e-mail from us, please send an e-mail to community@startrek.com. You must provide the e-mail address that you used when joining the site.

If you received an error when you requested your password, read this.


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Generic:
Why do I get an error message when I try to join (or log in or enter a contest)?

External:
Request your password be e-mailed to you.

e-mail to community@startrek.com


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