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The STO Help Thread

guillermo.mejía

GROUP: Members

POSTS: 2852

Report this Mar. 09 2012, 5:55 am

How often will I get one free duty roster officer? I've noticed after enough missions I'll get a notice I can have one without needing dilithium or anything else. I just haven't paid attention to when the threshold is crossed.


"Aye. And if my grandmother had wheels she'd be a wagon." - Scotty, The Miracle Worker since 2265.

Mitchz95

GROUP: Members

POSTS: 1830

Report this Mar. 09 2012, 8:28 am

Quote: guillermo.mejía @ Mar. 09 2012, 5:55 am

>

>How often will I get one free duty roster officer? I've noticed after enough missions I'll get a notice I can have one without needing dilithium or anything else. I just haven't paid attention to when the threshold is crossed.

>


I'm not exactly sure either, but there's almost always a few Recruitment Assignments around Sol system. You can fill up your roster pretty quick.


"The future is in the hands of those who explore... And from all the beauty they discover while crossing perpetually receding frontiers, they develop for nature and for humankind an infinite love." - Jacques Yves Cousteau

FleetAdmiral_BamBam

GROUP: Members

POSTS: 46291

Report this Mar. 09 2012, 12:49 pm

Is there a way to play this on multiple monitors?  I'd really like to have an "auxiliary" monitor up that has the map and inventory, etc.


Mitchz95

GROUP: Members

POSTS: 1830

Report this Mar. 09 2012, 2:19 pm

Quote: FleetAdmiral_BamBam @ Mar. 09 2012, 12:49 pm

>

>Is there a way to play this on multiple monitors?  I'd really like to have an "auxiliary" monitor up that has the map and inventory, etc.

>


I have no idea. I guess it might be possible, but I've never heard of it being done. Maybe search the forums.


"The future is in the hands of those who explore... And from all the beauty they discover while crossing perpetually receding frontiers, they develop for nature and for humankind an infinite love." - Jacques Yves Cousteau

FleetAdmiral_BamBam

GROUP: Members

POSTS: 46291

Report this Mar. 15 2012, 10:33 am

Quote: Mitchz95 @ Mar. 09 2012, 2:19 pm

Quote: FleetAdmiral_BamBam @ Mar. 09 2012, 12:49 pm

>

>

>Is there a way to play this on multiple monitors?  I'd really like to have an "auxiliary" monitor up that has the map and inventory, etc.

>

I have no idea. I guess it might be possible, but I've never heard of it being done. Maybe search the forums.

A few people have talked about doing exactly what I'm thinking, but STO doesn't support it.


FleetAdmiral_BamBam

GROUP: Members

POSTS: 46291

Report this Mar. 15 2012, 10:42 am

Quote: Mitchz95 @ Mar. 08 2012, 3:48 pm

Quote: FleetAdmiral_BamBam @ Mar. 08 2012, 3:29 pm

>

>

>Yep - played with a few things.  Computer sound works fine - I can use all other apps and the sound is fine.  I've gone into the options within the game and sound levels are maxed out.

>

Try using headphones; that might work better. If it doesn't, submit a help ticket. They take a while to respond, but there's no harm in it.

I've been trying to submit a help ticket for two days now.... their system just won't let me logon (to the website.)


I've even tried two different computers and two different browsers...
https://support.perfectworld.com/app/ask


 


Edit: I figured how how to logon via the forum (not that I'm allowed to post there....), but when I go and try and submit a troubleticket, the system errors out and logs me off.....


Mitchz95

GROUP: Members

POSTS: 1830

Report this Mar. 15 2012, 11:53 am

So headphones didn't work?


"The future is in the hands of those who explore... And from all the beauty they discover while crossing perpetually receding frontiers, they develop for nature and for humankind an infinite love." - Jacques Yves Cousteau

FleetAdmiral_BamBam

GROUP: Members

POSTS: 46291

Report this Mar. 15 2012, 12:11 pm

Quote: Mitchz95 @ Mar. 15 2012, 11:53 am

>

>So headphones didn't work?

>
nope.  But then again, it's coming via the same sound system.


Something else I noticed when I was looking at my options in STO, it no longer sees my microphone (which uses a different device - a USB webcam.)  Both appear to have stopped at the same time.  (And yes, my webcam works, including the microphone.)


Mitchz95

GROUP: Members

POSTS: 1830

Report this Mar. 19 2012, 8:34 pm

Are you still having problems?


"The future is in the hands of those who explore... And from all the beauty they discover while crossing perpetually receding frontiers, they develop for nature and for humankind an infinite love." - Jacques Yves Cousteau

FleetAdmiral_BamBam

GROUP: Members

POSTS: 46291

Report this Mar. 19 2012, 9:36 pm

Quote: Mitchz95 @ Mar. 19 2012, 8:34 pm

>

>Are you still having problems?

>
Yep.  I keep trying to send them a trouble ticket, but their system is broken.


Mitchz95

GROUP: Members

POSTS: 1830

Report this Mar. 20 2012, 8:28 pm

Okay, I've heard people say there is more than one way to file a support ticket, and that this is the most reliable: http://support.crypticstudios.com/startrekonline#tickets


I haven't tried others, so this is just a shot in the dark. If it doesn't work, I'll bring up the issue on the forums for you.


"The future is in the hands of those who explore... And from all the beauty they discover while crossing perpetually receding frontiers, they develop for nature and for humankind an infinite love." - Jacques Yves Cousteau

FleetAdmiral_BamBam

GROUP: Members

POSTS: 46291

Report this Mar. 20 2012, 8:51 pm

Quote: Mitchz95 @ Mar. 20 2012, 8:28 pm

>

>Okay, I've heard people say there is more than one way to file a support ticket, and that this is the most reliable: http://support.crypticstudios.com/startrekonline#tickets

>I haven't tried others, so this is just a shot in the dark. If it doesn't work, I'll bring up the issue on the forums for you.

>
Looks like I need a Cryptic account too.....


Mitchz95

GROUP: Members

POSTS: 1830

Report this Mar. 21 2012, 7:54 pm

Quote: FleetAdmiral_BamBam @ Mar. 20 2012, 8:51 pm

>

>Looks like I need a Cryptic account too.....

>


Oh, you have a PW account. I didn't know.


You can create a Cryptic account easily enough on the STO site.


"The future is in the hands of those who explore... And from all the beauty they discover while crossing perpetually receding frontiers, they develop for nature and for humankind an infinite love." - Jacques Yves Cousteau

FleetAdmiral_BamBam

GROUP: Members

POSTS: 46291

Report this Mar. 22 2012, 9:59 am

Quote: Mitchz95 @ Mar. 21 2012, 7:54 pm

Quote: FleetAdmiral_BamBam @ Mar. 20 2012, 8:51 pm

>

>

>Looks like I need a Cryptic account too.....

>

Oh, you have a PW account. I didn't know.

You can create a Cryptic account easily enough on the STO site.

They finally replied to me yesterday.... completely useless.  Basic stuff about browser cookies, try a different browser, etc....  (All the stuff I already put in an e-mail to them..... )


FleetAdmiral_BamBam

GROUP: Members

POSTS: 46291

Report this Mar. 24 2012, 10:23 pm

Quote: FleetAdmiral_BamBam @ Mar. 22 2012, 9:59 am

Quote: Mitchz95 @ Mar. 21 2012, 7:54 pm

Quote: FleetAdmiral_BamBam @ Mar. 20 2012, 8:51 pm

>

>

>

>Looks like I need a Cryptic account too.....

>

Oh, you have a PW account. I didn't know.

You can create a Cryptic account easily enough on the STO site.

They finally replied to me yesterday.... completely useless.  Basic stuff about browser cookies, try a different browser, etc....  (All the stuff I already put in an e-mail to them..... )

I also found http://www.startrekonline.com/tickets/ - but even though I'm logged in, when I click to create a ticket and select my specific tech issue, nothing happens.  Does anyone get something if they do that?


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