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Lag & Customer Care

Imperium2

GROUP: Members

POSTS: 3

Report this Aug. 11 2005, 6:00 am

Hi,
The one thing I've found when we people play MMORPG's is that in most cases the customer services is almost barren.  I've played eve-online which seems to have a good customer service,  compare that with FF online whose is non existant.
Lag is always a problem when large amounts of people get together to do a mission, obviously the developers will have done everything to stop it, but what happens when you've been killed because of server sided problems.  I just hope the developers have a 24/7 DEDICATED customer service team when the time comes for release.

UncleMo

GROUP: Members

POSTS: 234

Report this Aug. 11 2005, 6:09 am

That's what the $15/month will pay for.

As for the lag, if you don't own the latest Alienware super gamerz comp with a T1 connection, you shouldn't play MMORPG's!
















Just kidding ;)

Kinneas

GROUP: Members

POSTS: 1877

Report this Aug. 11 2005, 6:15 am

I'm glad hearing they have a new member of the dev team who worked with the development of X-B0X 360 and I hope his experience allows them to tap the cell processor for all it's worth.  

   If so, some of your lag worries can be taken away.  

   IMO lag will soon be a thing of the past.
---

   Yup, we all hope the customer support is good too.  :)

Magecu

GROUP: Members

POSTS: 1028

Report this Aug. 11 2005, 8:24 am

Kinneas lag has nothing to do with computer speed.
I know that in last times lag was used to describe a lot of the problems conected to it but thats not that.
Lag is the time needed for a data packet to reach its destination and thats just an network problem.
If you don't have a good conection to the internet, if your provider has underestimated his trafic, or if the game developers underestimated their trafic then you get lag. This is a problem that can't be solved with nothing else than an upgared of the interente(i am not talking about your conection) or with a high number of delocalized servers.

As for que problems on the server side this is a dev problem, while your copmuter not being able to cope with the game thats your problem.

So by gaining good developers and having a good system to play on some botelnechs can be solved, but some lag will be always present as interent is changing and complex thing.

TheDigitalDiamond

GROUP: Members

POSTS: 883

Report this Aug. 11 2005, 10:01 am

Let's not confuse lag with latency people.   Lag can be perceived by any means of degraded system performance, stemming from the following: CPUs, GPUs, Network stability, Bandwidth, & latency to target servers etc.  The factors are numerous when it comes to trying to run a game flawlessly accross the board.

Servers rarely are the ones to blame these days.  It's not likely they're actually playing the game after all, they're just routing all the relevant data to those whom are.   It's those who're trying to run 1600x900 resolutions with 4x Antialising etc that're gonna run into the problems if inaddequately equiped.   Servers just fling numbers around and they do it damned well nowadays.

Anyhow.

I wish I could share your optimism Kineas but unless we brutally murder 99% of homosapiens there will always be lag because there will always be self centered pole smokers bolstering a capitalist society structure.  A structure which damned near requires that massive areas of technological subsystems remain woefully outdated and stretched to their limits just to make another buck at the expense of true progress.

Magecu

GROUP: Members

POSTS: 1028

Report this Aug. 11 2005, 10:14 am

And ok you are right about lag i apologies. I came out as a fool. :cry:

From what i have understood of mmog architectures the servers do play the game it is just that your client interprets the data given by the server and transforms them in graphics and sound.
The main game calculations are done by the server not like it looks in the game it is more a question of database organization and crossreferencing and few calcualtions on those data. This is done to prevent cheating. Form what i did understand the initial problems with wow were because the servers couldn't cope with all the queries they got form the clients.
GW seem to be encountering simmilar problem in europe but i don't know if it is the servers or conections fault as the problems are rare and sporadic.
But you are compleatly right the most problems would have people trying to play wit setings to high for their euqipment. High resolutions have a low impact on the cpu so if the client is done well their actions can be done even if they dont really see whats going on. The problems are special effects.

Xenesis

GROUP: Members

POSTS: 1448

Report this Aug. 11 2005, 10:26 am

Quote (Imperium2 @ Aug. 11 2005, 6:00 am)
Hi,
The one thing I've found when we people play MMORPG's is that in most cases the customer services is almost barren. I've played eve-online which seems to have a good customer service, compare that with FF online whose is non existant.
Lag is always a problem when large amounts of people get together to do a mission, obviously the developers will have done everything to stop it, but what happens when you've been killed because of server sided problems. I just hope the developers have a 24/7 DEDICATED customer service team when the time comes for release.

The difference between a game that has close to 1 million customers and one that barely has 40k. Not to mention FFXI has it's own problems by not having any dedicated north american servers, unless they changed that from when I played last year.

WoW as you can imagine, has the same problems, not enough GMs to go around for 3.5 million customers. These bigger games need to start hiring more people to accommodate the bigger customer base they get.

As for the lag you're experiencing with big groups of people, that more like your system lagging not the servers as TDD explained it, upgrade your system to their recommended or better stats, and you'll see a difference.

Imperium2

GROUP: Members

POSTS: 3

Report this Aug. 11 2005, 10:32 am

I've got a decent system, p4 2gig ram x800pro etc, I've just found when a exciting event is organised and lots of people are in one place. You tend to get a little lag, maybe its just the infostructure of the game. alot of players in one place does tend to slow things down.

TheDigitalDiamond

GROUP: Members

POSTS: 883

Report this Aug. 13 2005, 6:56 am

Quote (Magecu @ Aug. 10 2005, 10:14 am)
But you are compleatly right the most problems would have people trying to play wit setings to high for their euqipment. High resolutions have a low impact on the cpu so if the client is done well their actions can be done even if they dont really see whats going on. The problems are special effects.

Higher resolutions and texture quality hit the frame buffer region of video cards the hardest.  Those areas of video pimpage are the reason why 256MB cards exist and why 512MB are on the way.   Though there's already a scant few, they're hardly mainstream, mostly workstation related.

Anyhow, before this last past generation of video cards, 256MB of video RAM was a marketing gimick to up the price $100 by using more BUT slower RAM, it was quite a pathetic attack on the uneducated consumer.  256MB is standard now though and the processing power finally exists to actually runs games at said higher resolutions so it's actually an issue now, but just barely.  We're finally breaching performance barriers where these new features are causing a drag requiring more specialized compensation on the hardware end.

Magecu

GROUP: Members

POSTS: 1028

Report this Aug. 13 2005, 7:35 am

TheDigitalDiamond in case of Imperium2 it is not a problem with his pc but a problem with the game provider. Normayl you span different on diferent servers, with some programing tricks you can make a seamless transition beatwin them. WHen a lot of people get at the same place the server respnsible for that area start to get cloged and thats why you get lag when tons of people are at the same location. Look at FF when you are in town on festivities the lattency gets quite higher than usual.
Anyway a simple tast can be done to see if the problem is on your or srver sied just run fraps and check the frame rate. If it is stable then the server is not doing it's work enough fast, if not then it is your PC that is not fast enough.

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